Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://naruto.store

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

Silvia C.

verifed buyer

30 Oct 2019

The product is better than I thought, I was honestly starting to think it wasn't going to be so good material but it's not, it's actually very good: or, that's right, it was a long wait but arrived before the maximum date, Good because it's for a gift and the birthday date I think is close XD, thanks!

Eric J.

29 Oct 2019

I arrive a few days before everything well arrived in good condition department La Paz El Salvador

Kathryn V.

28 Oct 2019

Very good , thank you

أشواق م.

Didn't expect to be this good, took a month to receive it, recommend the store.

Jan Z.

19 Oct 2019

super

18 Oct 2019

perfecta

Nicolas V.

20 Sep 2019

Super.

Nicole C.

18 Sep 2019

Wallets arrived very fast, material and design very good quality, it's big but nothing to worry about, just great and i definitely recommend the store, i'll make another order again

Ганна Ж.

5 Sep 2019

Just bellissimo! Waited for the truth for a month and a half... but certainly not in vain! (ordered the cheapest delivery for beggar). Thanks to the store for the quality and so necessary in everyday goods)). Beggar thanks.

Daniel J.

3 Sep 2019

Very good, i love

Maria F.

22 Aug 2019

Excellent!

Damya a.

19 Aug 2019

cool thank you

Ruth L.

17 Aug 2019

Very happy with the wallet, good high quality work, neat, no smell, stiched accurately, image well imprinted into the leather, plenty of space in for cards and coins, highly recommended, especially for the price, giving it as gift to my bro

Julia C.

14 Aug 2019

Great! Good quality and quite large.

Edgar V.

8 Aug 2019

It’s exactly what I expected! Good quality! A little bigger than I thought but it’s perfect! I’m really happy with it!

Marian H.

6 Aug 2019

The wallet arrived in Romania in 3 weeks,I am very pleased,it is beautiful,just like in the presentation photo. thank you. wish you all the best

Keith M.

Equal to advertising, good quality

Alan P.

3 Aug 2019

Came very quickly whole everything exactly as in the photo

Слава Д.

30 Apr 2019

Very cool neat wallets! Made very high quality, everything is placed, without excess. Thank you to the store, well done, i will definitely order more about the stock.

Jordan B.

14 Apr 2019

I arrive fast and the material is good recommended. I'll buy another one again: d

Abdou A.

9 Apr 2019

I love drawing too much

César R.

3 Apr 2019

Quality 100%

Balaraba A.

1 Apr 2019

Exactly what i ordered. thanks a bunch!

Arnav M.

28 Mar 2019

it's bigger than I expected and sturdy too.. I love it

Nicholas G.

26 Mar 2019

Perfect!

Danuta K.

23 Mar 2019

Very fast delivery to poland in 20 days. the wallet itself is super! my husband really liked it, does not smell, there are no protruding threads, the material as a genuine leather is not cured. thank you very much.

Christine R.

22 Mar 2019

He arrived in a month in peru, it's a little big but i'm satisfied with the order.

Cynthia T.

13 Mar 2019

Very good. Recommended

Jack K.

8 Mar 2019

Excellent .. Super Fast shipping

Betty B.

7 Mar 2019

Excellent. It's just like the picture.

Kenneth N.

27 Feb 2019

Quality is decent day month jams

Ann W.

Very good quality, as described in the app

Марат Ш.

19 Feb 2019

Quality is satisfied with quite but of the minuses i will say 1 if the purse is put in the pocket of jeans on it will appear a black stain.

Helen H.

16 Feb 2019

Very good

Pamela R.

15 Feb 2019

Excellent product, good quality. Shipping very fast. I recommend it. Excellent product, good quality. Delivered very fast. I recommebd it.

Артур П.

14 Feb 2019

Excellent purse, though bolshevat, but not scary.

Jesse G.

12 Feb 2019

linda...

Adrian G.

8 Feb 2019

Very good, good quality, shipping was about a month.

Cristina H.

3 Feb 2019

Bigger than i expected, but the quality is good, the finish i like very much. The only thing that would improve would be the purse, it is very narrow and complicated to take the coins out of it when they are small or in large quantities