SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The product is better than I thought, I was honestly starting to think it wasn't going to be so good material but it's not, it's actually very good: or, that's right, it was a long wait but arrived before the maximum date, Good because it's for a gift and the birthday date I think is close XD, thanks!
I arrive a few days before everything well arrived in good condition department La Paz El Salvador
Very good , thank you
Didn't expect to be this good, took a month to receive it, recommend the store.
super
perfecta
Super.
Wallets arrived very fast, material and design very good quality, it's big but nothing to worry about, just great and i definitely recommend the store, i'll make another order again
Just bellissimo! Waited for the truth for a month and a half... but certainly not in vain! (ordered the cheapest delivery for beggar). Thanks to the store for the quality and so necessary in everyday goods)). Beggar thanks.
Very good, i love
Excellent!
cool thank you
Very happy with the wallet, good high quality work, neat, no smell, stiched accurately, image well imprinted into the leather, plenty of space in for cards and coins, highly recommended, especially for the price, giving it as gift to my bro
Great! Good quality and quite large.
It’s exactly what I expected! Good quality! A little bigger than I thought but it’s perfect! I’m really happy with it!
The wallet arrived in Romania in 3 weeks,I am very pleased,it is beautiful,just like in the presentation photo. thank you. wish you all the best
Equal to advertising, good quality
Came very quickly whole everything exactly as in the photo
Very cool neat wallets! Made very high quality, everything is placed, without excess. Thank you to the store, well done, i will definitely order more about the stock.
I arrive fast and the material is good recommended. I'll buy another one again: d
I love drawing too much
Quality 100%
Exactly what i ordered. thanks a bunch!
it's bigger than I expected and sturdy too.. I love it
Perfect!
Very fast delivery to poland in 20 days. the wallet itself is super! my husband really liked it, does not smell, there are no protruding threads, the material as a genuine leather is not cured. thank you very much.
He arrived in a month in peru, it's a little big but i'm satisfied with the order.
Very good. Recommended
Excellent .. Super Fast shipping
Excellent. It's just like the picture.
Quality is decent day month jams
Very good quality, as described in the app
Quality is satisfied with quite but of the minuses i will say 1 if the purse is put in the pocket of jeans on it will appear a black stain.
Very good
Excellent product, good quality. Shipping very fast. I recommend it. Excellent product, good quality. Delivered very fast. I recommebd it.
Excellent purse, though bolshevat, but not scary.
linda...
Very good, good quality, shipping was about a month.
Bigger than i expected, but the quality is good, the finish i like very much. The only thing that would improve would be the purse, it is very narrow and complicated to take the coins out of it when they are small or in large quantities
I loved it. it's how the publication describes it. i recommend it.
Very good material looks like skin, good space, many compartments, it's for my boyfriend, wish he likes it
thanks I like it
It finally has arrived after almost two months, the wallet is exactly like the pictures, good quality, loved it! Thank you! :) :)
Arrived in ten days, confirms to the photo, and good smell (smell of plasticized books, comic books...)
Quick delivery, and no problem.
8 days super fast spain, very pretty
I love this design, in fact i will buy this model again, it looks very good and has enough room for cards and so on.
Wallet is pretty big looks good tho
Good quality wallet, should make a happy christmas!
Recommend!!