SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
True to the photo and it is very soft. I am delighted!
ITS PERFECT. The softest plush I’ve ever received, I got it for my niece for Christmas since she loves Totoro and she’s going to love it. Im definitely going to order myself one.
My girlfriend loved it. 10/10 would buy again.
The girlfriend loves it thank you
Too cute! Arrived quickly and very good quality. He's sweet. My daughter will be delighted!
ok, nice toy
I bought the smallest size. Very soft material and super cute! There were some loose strings on the little leaf though but besides that very accurate.
Amazing!! He's so cute and great quality. Just like the quality that you would pay $50 for instore. Came on time too, even though it said it was stuck in customs lol.
Oboldenny totoro!!! The toy is very beautiful and high quality! Pleases the eye.
Super cute very high quality toy
Cute and soft, in excellent condition and shipping fast, thanks
He's wonderful! Thank you! And flew quickly! I will order more and more)
Cool
Good
At someone in the recall read that already turmoil on the skin, when opened the parcel, to what he is cute! Really it is! Incredible warmth and kindness with a wide smile and big eyes! :) Once you look and a charge of good mood for the whole day is provided! :) The store sent the day after payment. Chelyabinsk reached in 15 days. On the same day i ordered another one, smaller in size :)
Beautiful and like the picture
Everything came, everything was intact. Looks neat and beautiful, the only thought that it will be bigger
Delivery is fast. thank you very much!
Very soft and shape exactly.
So quickly arrived) 2,5 weeks to novlsiba. I ordered an average size. The child chose a smiling tottoro. Smooth seams, there is no smell. To the touch it is pleasant. For such a price-a super toy! We are happy!!!
Perfect! Son loves it.
Today i received this fluffy miracle. i want to constantly squeeze it. soft, pleasant to the touch forever smiling totoro. sewn neatly, without defects and extraneous odors. i never regretted that i bought it.
Very nice and cuddly. Love it! Due to Christmas, the package was delayed, but the store extended this purchase Protection and was in contact.
All quickly and efficiently
muito bom!!!
Отправили в тот же день. Качество - отличное, все соответствует описанию без кривых пошивов и т.д. Девушка была в восторге) Покупкой доволен.
They are so cute and soft! I love it !! Great quality too.
Игрушка очень приятная, моя дочь в восторге. Не очень аккуратно сделан листочек: нитки торчат, распустился последний узелок, надо подшить.
Игрушка хорошего качества, швы прошиты хорошо. Ничем не пахнет, материал приятный. Шел около месяца до Красноярска. Жена довольна.
Упакован хорошо. Набит плотно. Без запаха. Нитки не торчат. Качество хорошее. Доставка быстрая.
быстрая доставка. полностью соответствует описанию и фото.
Супер качество! Все как на картинке! Ребенок в восторге!
мягкий уютный и прикольный
Очень быстрая доставка - 9 дней до Саранска! Игрушка отличная, спасибо!
buena calidad
Быстрая доставка в течении 14 дней, Игрушка мягкая и приятно пахнет.
Заказал самую большую игрушку. Ооочень приятная ткань *0* Качество игрушки - шикарное! Спасибо ♥
все пришло вовремя, игрушка классная и качественная
perfect material
The canes tightened from the delivery, ale prior did not respond, so yak bachila, scho igrashka in dorosev. Igrashka herself duge yakisno zroblen, similar to his hero, without smell, without marriage. Uncle salesman!
Very exact the product, i don't have how to measure the size, but it seems to be accurate, besides it is nice and very soft, i love the truth very much, to others i arrive in the specified time.
Excellent toy, took for a gift... Sister really liked
Very funny cute totoro. Wrapped with adhesive tape over the package, so it crumpled in places. Doesn't smell.
Everything great
Cute positive fuzzy totoro. Very nice toy;)) arrived in moscow for 2,5 weeks. Now it is worth smiling in all 6 of its teeth))))
Delivery for 2 weeks. the quality of the toy is excellent
I got goosebumps after opening the bag. This is soooooo cute. Super soft. No smell. Worth the wait and the money. (18 days to Germany)
Good quality, very soft, looks good and stands straight :) 55cm in the pic.
The toy went 2 weeks. We like everything!