We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shaft size request, great workmanship. Loved too, thanks.
Very good quality
Very soft, very plushie. My kids love it!
I've very pleased about the order. Looks exactly the same as shown on the picture. My daughter loves it. The delivery was pretty fast too. Ordered on 12/03/2019 and received on 12/16/2019. Thank you! Sorry I've been very busy lately and didn't get chance to leave my review sooner.
ITS PERFECT. The softest plush I’ve ever received, I got it for my niece for Christmas since she loves Totoro and she’s going to love it. Im definitely going to order myself one.
My girlfriend loved it. 10/10 would buy again.
The girlfriend loves it thank you
ok, nice toy
At someone in the recall read that already turmoil on the skin, when opened the parcel, to what he is cute! Really it is! Incredible warmth and kindness with a wide smile and big eyes! :) Once you look and a charge of good mood for the whole day is provided! :) The store sent the day after payment. Chelyabinsk reached in 15 days. On the same day i ordered another one, smaller in size :)
Отправили в тот же день. Качество - отличное, все соответствует описанию без кривых пошивов и т.д. Девушка была в восторге) Покупкой доволен.
They are so cute and soft! I love it !! Great quality too.
Игрушка очень приятная, моя дочь в восторге. Не очень аккуратно сделан листочек: нитки торчат, распустился последний узелок, надо подшить.
Игрушка хорошего качества, швы прошиты хорошо. Ничем не пахнет, материал приятный. Шел около месяца до Красноярска. Жена довольна.
быстрая доставка. полностью соответствует описанию и фото.
Супер качество! Все как на картинке! Ребенок в восторге!
мягкий уютный и прикольный
Очень быстрая доставка - 9 дней до Саранска! Игрушка отличная, спасибо!
Быстрая доставка в течении 14 дней, Игрушка мягкая и приятно пахнет.
все пришло вовремя, игрушка классная и качественная