SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks ❤
Very nice, thanks!
I'm very glad that my keychain came, a clear image on both sides, only on the second side you need to remove the protective film. The parcel went more than a month. Many thanks to the store)
The key chains came intact, the parcel was thrown in a box. Quality is good. Delivery is 1,5 months. Thank You
This nice thank you. I'm satisfied with my product. They are an excellent store
He's so cute ('• ω •') now my favorite character will always be with me
Cute saiko :3 fast delivery thanks :3
Beautiful no hesitation buy now!
A good keychain for such money. Only long shipping.
It was packed in a puffy. Came in intact. Everything is super!
Cute keychain. I'll order more!
All super, recommend
Keychain quality and bright. The truth is he's a little less than i thought, but It's even better)
omg so in love with it!
The product is pretty good quality, not as thin as in the picture is pretty thick so it's more solid than you think. It arrived in exactly 63 days.
Plastic hard, drawing quite high quality
All as in the picture. perfect
great
Was a gift for a friend and he loved it. looks just like the picture and is excellent quality. highly reccomend!
very good quality, the picture is printed clearly and the colors are very rich and bright. Packed was good, in bags with a puffy, so that during transportation the goods were not damaged. I advise everyone)
Just wow
No scratches looks great thank you!
товар шел очень долго, а так все устраивает
It is small and very cute, I really like it.
Good. But the paint is applied to plastic and may be erased. Time will show))
Great product! Fast shipping. All very cool
Like very good
I very much
really cute and good quality!
In good quality for the price, not expected.
Very nice and quality nice
Very good long posting to Germany, difficult to tear off the sticker behind, but to the right
High Quality, neat and beautiful charms; 5,5 cm; all in the description, thanks)
BEAUTIFUL
Perfect :)
Key Chain gorgeous✨
super quality looking cool
The order was delivered and great
Shipping for almost two months, but the goods are good.
TO P is Ar that took a m is coming is as shown in the image, recommend!
very cute, just need to peel off the plastic
Perfect
Ok
perfect
I'm very satisfied
Fantastic quality, although one-sided despite the description claiming otherwise. But the image is slightly raised off the surface of the clear plastic and is of higher quality than your typical keychain. Highly recommend this product and store!
100% recommended
Parcel arrived for a month, satisfied with
Beautiful
Amazing!