Package: opp bag or with box
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast and neat service. Thank you
My first figure in my life, i was very afraid that the wrong one would come, because, even in the order was specified the wrong color, but in the end i got what i wanted. Many thanks to the store, if there will be other models i will try to buy from this seller. Now to the minuses, first, it's packaging. Although it was thick, i believe that milking such goods need a box of packaging, because when i took the package into my hands, i could feel the hard details, which makes the blow could break the figure. And second, i have a slight defect at the feet. The distance is not set correctly, but it does not affect much, because the figure is still there. For its price, the goods are chic, all hail asuna)
The product is good, but personally in my opinion a little different in terms of the fact that in the picture it is slightly tilted in the side. I have asuna decided to parody neo from the matrix, but even so well. About the model i will say the following, for its price is good. You can see the crayons of defects, from which you can get rid of sitting with her for an hour another. I advise the store, the parcel arrived in moscow in 16 days.
I love it. Very detailed, is great. As the only negative point the Saya's sword is not subject well
Good quality nothing to complain about very happy with the product
i love it . it's perfect
фигурка соответствует описанию
figure was not in box as I expected. received in an envelope with flat box a figure parts in bag. but was wrapped in 3 layers of bubble wrap. condition was good, no damage. because all items in picture were in the envelope, I must give a 5 star rating. but I did not receive the item as I expected.
melhor produto dos que eu comprei, excelente.