SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very happy with the item
It is a fact that the quality of white plastic is bad because it is a semi - finished product, and it is necessary to polish the cotton and to look at a little hand. But it shows a better finished product than I thought. It is a better product than I thought. But it is a trap to be able to buy genuine Bandai if you give more than $ 10. The choice is yours.
Very well packed, even a box without a single dent. The model itself has a naked, but this is an justified risk. Upon completion, i will add a review.
Good quality plastic, hope all the details are in stock)! I will collect, there will be a detailed description
The package arrived quickly. Whole. Quality for such a price is just super! Excellent store, sent the order in 30 minutes after registration!
very satisfied ! the pack is arrived in good shape thank you every one !
All the liters are intact, the quality is excellent, like the price
Thank You Very much Recommend to all.
Came to Hub. Edge quickly, nothing is not damaged recommend this store and will be ordered пободные Model
만드는 재미가 있네요 그런데 배송이 늦어서 안오는 줄 알았어요
awesome love it adding to the collection
Коробка достаточно помята, но все литники внутри целы.
good
It's a better product than I thought. The shipment also arrived in due time. I want to buy again next time.
Great kit for the price.
Good quality parts, very accurate, good packaging
Thank you for the fast delivery and accurate tracking. The box was well packed and no sign or damage. The product is exactly as described. It's been a pleasure dealing with you! :)
Dostawa bardzo szybka, paczka w stanie idealnym, kontakt ze sprzedawca bardzo dobry. polecam w 100%
a caixa chegou muito amassada. sugiro colocar uma proteção melhor em futuros envios, mas o kit é perfeito.
thanks bro
Box arrived very damaged, but it doesn’t seem to have affected any of the content. Will inspect carefully later and update.
very impressed with the communication from store . they took the time and effort to explain what I am buying. two thumbs up delivery was also great. ahead of time
good
가격대비
가격대비 만족하나 다반 초기 모델이라그런지 사출 상태가 그리좋아보이지는 않음. 손꾸락 고생좀 할듯.
Очень довольна приобретением. Товар качественный, даже лучше чем ожидалось. Доставка быстрая. Упаковка крепкая и объёмная, правда, на почте очень сильно помяли. Сотрудничество с данным продавцом доставило только положительные эмоции. Всем рекомендую.
envío muy rápido!
배송도 빠르고 제품도 깨끗하게 왔네요 추천