SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product
look perfect
You shipping nice speed cool item
It took a while but it's very pretty, i loved it was worth the wait
Excellent!
Arrived in time and established form, it has some pulled seams but nothing that affects the aesthetic of the wallet, which looks functional and elegant. I liked it pretty much! Recommended product.
Excellent super fast shipping way ahead of schedule delivery i will buy excellent store super recommended very pretty and very good quality wallet
Super comprehensive, the baby super happy insurance that has again repeat good store
preciosa
Perfect. Receipt before the expected delivery time.
Great wallet! My son love it and use it very often!
Thank You, very cool. Came incredibly fast)
Produto bom!! Recomendo
Very nice!!
wuuuaaauuuu!!! Mi hijo está super feliz con su cartera, está tal cual se muestra en las imágenes. Recomendado al 100% llegó muchísimo antes de lo esperado.
Semble de qualité. nous sommes satisfaits
Fast shipping and items are great. Just like the picture. The US dollar fits easily with plenty of room. They come wrapped in plastic and paper. Great store. Good communication and responds quickly
envio muy rapido y exactamente como la foto
muy rápido en llegar buen vendedor. igual que en la fotos. graciaa
nice wallet good quality
My daughter absolutely loves her new wallet! Thank you so much! She really wanted a wallet that could hold gift cards, cash, and coins so this was perfect.
Genial la verdad es que no me esperaba tan buena calidad y ademas a llegado muy bien embalado y protegido! un 10 de producto
Великолепный кошелёк, очень понравился.
Took about 3 weeks to arrive, looks exactly like the pictures, did not communicate with store because there was no need to. I'm very pleased with this product.
ALL PERFECT!!!
Ha impiegato 4 mesi ad arrivare, ma sono soddisfatta della qualità.
Хороший бумажник. Соответствует описанию и фотографии. Спасибо.
Очень милый, доставили примерно за месяц
заказ пришел ОЧЕНЬ быстро ,позже дополню отзыв фото
cute good great
Llegó muy rápido y muy buena calidad. Era para un regalo y gusto mucho y llegó a tiempo.
fantastic
very good
Цена=Качество, а так вролне милый кошелечек с:
Заказ пришел за месяц, чему я несказанно рад :3 Печать хорошая, прошито аккуратно, молнии не хлипкие, претензии отсутствуют
Niespodziewanie dobra jakość. Zdecydowanie polecam. So good quality. Recommend it.
Muchas gracias me gustó mucho el producto es como la imagen y lo mejor llego muy rápido de lo esperado