SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good came quick
its amazing, thanks so much!!
Package came in quick! Quality is good for the price. Good size for the kids!
Very happy with the product. The metal plate with the crossed out hidden leaf emblem is thin and therefore bendable... it comes flat/straight but I gently bent it a little along the shape of my forehead. definitely ordering more, highly recommend this store. thanks for such a satisfying shopping experience
Fire
Good quality thanx Naruto Store
Super Unique. thanks naruto store
Light, on a long ribbon, but on her forehead you will not tie it and the ribbon itself should be treated with fire, although it is stitched
I am from chile the shipping was not very long is as the description says good nice and cheap
i love it, thank u
Thank you!
Nice product arrived quickly I recommend
Perfect fast delivery
Perfect delivery in 10 days
Sent quickly, it also quickly came to russia, but the post of russia as always pumped. The protector is small, on a thin plate. If desired, you can bend and carry on your hand
Top! i advise. The bandage is comfortable. A thing where the badge can be adjusted under the head.
Good, but went for a long time
excellent!
This bacan is not on time but i arrive after a week ose ubo a problem but in the end i arrive good service good product
Norms
It looks pretty solid and it's class to have it. I am now part of the village of konoha haha :) I recommend.
Exellent, exact a description!! I recommend this shop!
My son was happy
Just like in the picture, beautiful i love him
Pleasant thing
The goods came quickly for 2-3 weeks. The pattern is accurate and high-quality fabric. Seller recommend.
The protector came quickly. Only slightly bent.
The product is nice but it may come a little small if your head is big.
just like in description. I had to bent it a little but that's OK. I'm satisfied with this product.
Great product.
Excellent quality. Good metal, good fabric. The picture is clear. I advise only cosplay, ordinary people do not need)
as it’s shown on the photo /well packaged , fotoğrafta gösterildiği gibi/iyi paketlenmis
My order arrived in a good time and is as described in the web page of the store and therefore recommend the site to the seller. Greetings from Mexico City.
The order came for a month. The metal part is initially straight, but it can be slightly bent around the edges so that everything looks beautiful on the head. The fabric is something like satin. I liked the product very much, i wear it now without removing
Good quality, son satisfied
Cool protector. The product corresponds to the description. I recommend to everyone!
Cool!
I totally overkift
The bandage came somewhere in a month and a half. The quality is excellent, the iron bends, so you can adjust to your head. The order is satisfied.
ништяк
The son is not very happy
Nice bandage. To sit on your head, you need to bend it a little. Ribbons of different length. Order satisfied
Got what i expected
The track was not tracked, but it came quite quickly. Good bandage for your money
Delivered to Kyiv in a month.
Good quality, fast delivery
The bandage is good. But shipping is very long. It was almost 2 months before st. petersburg.
Wery quickly arrived
Like very recommend!
Very not even bad for such a price.