Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://naruto.store

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

A***a

verifed buyer

16 Jan 2020

Everything is fine, thank you :)

V***v

15 Jan 2020

Bandage chic! In Rostov the Great came in a month. the quality is good if you think that the emblem of the village will press on the ext then there is no one installed a pottery.

K***l

14 Jan 2020

Fire! Metal!

11 Jan 2020

The bandage is excellent! Came for 2 months with a small to Russia Khanty-Mansiysk Product description accurate. I like the bandage! Thank you for the exact description of the product and the material that is pleasant to the touch.

Y***K

Kind

A***v

10 Jan 2020

Norms.

Came at the end of the term. The store sent quickly. Quality for this price is normal. Metal plate.

R***r

Thank you for the goods, the bandage went for a month, but for a long time the carrier (favorite post of Russia), everything is done neatly, the order is satisfied

D***a

No scratches!, everything is super, but I was surprised that won is small (maybe won so should be .. ¿) Ale I'm very happy, I recommend

S***a

4 Jan 2020

All as in the picture, attached well, does not fall all keeps

D***v

3 Jan 2020

Got to G. Samara exactly for 1 month. Everything corresponds to the description. Quality is good. I advise all fans of Naruto.

I***a

The order came for a month in the Smolensk region, the order is satisfied, the store and I recommend

K***h

28 Dec 2019

Everything is fine. It came quickly. Quality is not bad. I'm happy.

24 Dec 2019

Same as in the image

Jonathan A.

18 Dec 2019

Everything is fine!

Boudewijn V.

17 Dec 2019

Looks nice! The material where the metal is on is a bit hard to make a knot in but it’s okay, and the metal is bendy. So everything is nice :)

Judy S.

16 Dec 2019

The child is happy)

M***a

Святослав Б.

15 Dec 2019

Normal, my daughter liked it.

Василиса Ю.

13 Dec 2019

In Vladivostok the parcel was about 20 days. Came well packed, in full size, very similar to their bandages from the cartoon) for such money very cool

Давыд З.

Walked for a long time, but came.

Глеб Д.

Walked long, but came

Світлана Б.

12 Dec 2019

The goods came exactly after a month. everything corresponds.

Влад И.

10 Dec 2019

Delivery 2 months to Moscow. Flimsy, but for 100R excellent. I'm 23 years old, what am I doing with my life? Guys, let's face it, we're not gonna be Shinobi anymore, we're not even 2D...

Эльвира Р.

Kaifarik

Инга Х.

All cool the copper thing itself can be straightened or vice versa, all class, thank you

Adéla B.

5 Dec 2019

Cool bandage! Ribbons are so long that you can use instead of the belt :) came with a sticker on the Protector itself, so that there are no stains. The size is smaller than the palm, just for wearing on the forehead.

Алиса Т.

2 Dec 2019

Cool! Perfect bandage. I feel like a master of Shinobi)

Jerry C.

30 Nov 2019

The mask of this type did not come, but instead it was put standard. But it was unexpectedly to get 3 mask, although ordered 2.

Андрій В.

29 Nov 2019

The product is good, corresponds to the description, packed well. Delivery on time. I did not communicate with the store.

Надежда Д.

23 Nov 2019

Very like

Альбина Н.

18 Nov 2019

Normal

Олеся Ж.

16 Nov 2019

It came in a normal state, I liked everything, I did not notice any shortcomings

Владислав Г.

15 Nov 2019

The bandage is good, but it went very long. Very long. I thought I wouldn't come, but after a while they brought it to the mailbox. The length is quite good, tied freely. The protector keeps at first glance hilenko, but it only seems because of the fact that the metal (?) plate itself is thin. Due to the fineness of the Protector bends well and does not cause inconvenience to the head. In general, the thing is not bad, I'm happy.

Михаил Ф.

14 Nov 2019

Thank you.

Rebecca C.

12 Nov 2019

Got this for my sister !! She absolutely loves it !!!!!!!! Thank you so much to the store! Ordered October 23 , received November 12th:) very happy with the order!