Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://naruto.store

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

Customer

verifed buyer

19 Dec 2019

It comes fast and it's like in the picture.

Adriana C.

I'm in love! THE action figure is super detailed and much larger than imagined! Came well packed and took just over 1 month to arrive. IS my first action figure and got very well my collection! Praise!

B***k

Sandra M.

12 Dec 2019

I've been buying Kacashi Figgur in the past, but it's still in dispute. Nevertheless, I bought it once more, but thank you for shipping it quickly.Satisfied with package quality.

Вадим Г.

25 Nov 2019

It came to Yekaterinburg for 3 weeks. Externally like norms. But not yet.

K***a

Zenobia M.

Great quality. Box slightly rozwalone, but action figure not ucierpiała. Zadowolono for Max. Recommend

P***z

Veli Y.

2 Nov 2019

It looks very nice. It was a little difficult to make it stand but overall it is good.

T***t

T***r

6 Oct 2019

Beautiful as in the picture

Juraci C.

26 Sep 2019

Very good

B***g

Olivia F.

11 Sep 2019

Little hard to mount, box came damaged, but the figurine was alright. Paint can be improved with DIY. But it is accurate to description so 5*

B***t

Bernardo S.

7 Aug 2019

Arrived in 13 days to the northeast! Amazing

Bruce B.

20 Jul 2019

Perfect.

Carolina B.

18 Jul 2019

IS PERFECT!!!

Guillaume P.

12 Jul 2019

No problems, everything comes in good condition.

Pietro F.

27 Jun 2019

THE PRODUCT HAS ARRIVED WITHIN THE DATE ESTIMATED, INDEED EVEN IN ADVANCE. THE PRODUCT ALSO HAS A QUALITY EXCELLENT AND IT ARRIVED IN PERFECT CONDITION. FINALLY, THANKS TO THE PARCEL TRACKING, HAVE BEEN INFORMED A DUTY OF DISPLACEMENTS EFFECTED. BOARD REALLY.

Luiza A.

21 Jun 2019

Very good… Like too and the delivery time here Pro Brasil was super fast # Happy

Júlio A.

24 Apr 2019

Лев Щ.

13 Apr 2019

Very good! I like it) packed well. Thank you)

Janaina C.

29 Mar 2019

the figure is perfect, have nothing to complain about.

Bernardo F.

24 Mar 2019

Product spectacular! Very well made!! Are Congratulations!!

Franciso S.

22 Mar 2019

Doll high quality and simply beautiful.

Ярослав Л.

20 Mar 2019

Today i finally got it❤The parcel would come faster, but it was in the sorting center of china about 11 days. In total, the goods went somewhere for a month. As for the figure itself, it's just beautiful! Although it is not the original, but very well detailed and neatly painted. The size is about 19 centimeters. I ordered without a box, but the figure was still securely packed in a plastic box, which was protected by several layers of air-bubble film fixed with tape (i hardly opened it, seriously: d). Also, the set has additional details, such as sword and 2 faces. Of the minuses, it can be noted that the second leg is not inserted into the stand, but despite this figure is stable on it. And on the back of sasuke there is no coat of arms of the uchiha clan. Well, come on, all these shortcomings can be ignored, they still do not spoil the overall impression of the product. I order from this store for the second time and the purchase is very satisfied❤