SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It comes fast and it's like in the picture.
I'm in love! THE action figure is super detailed and much larger than imagined! Came well packed and took just over 1 month to arrive. IS my first action figure and got very well my collection! Praise!
I'm in love! THE action figure is super detailed and much larger than imagined! Came well packed and took just over 1 month to arrive. IS my first action figure and got very well my collection! Praise!
I've been buying Kacashi Figgur in the past, but it's still in dispute. Nevertheless, I bought it once more, but thank you for shipping it quickly.Satisfied with package quality.
I've been buying Kacashi Figgur in the past, but it's still in dispute. Nevertheless, I bought it once more, but thank you for shipping it quickly.Satisfied with package quality.
It came to Yekaterinburg for 3 weeks. Externally like norms. But not yet.
It came to Yekaterinburg for 3 weeks. Externally like norms. But not yet.
Great quality. Box slightly rozwalone, but action figure not ucierpiała. Zadowolono for Max. Recommend
Great quality. Box slightly rozwalone, but action figure not ucierpiała. Zadowolono for Max. Recommend
It looks very nice. It was a little difficult to make it stand but overall it is good.
It looks very nice. It was a little difficult to make it stand but overall it is good.
Beautiful as in the picture
Very good
Very good
Little hard to mount, box came damaged, but the figurine was alright. Paint can be improved with DIY. But it is accurate to description so 5*
Little hard to mount, box came damaged, but the figurine was alright. Paint can be improved with DIY. But it is accurate to description so 5*
Arrived in 13 days to the northeast! Amazing
Arrived in 13 days to the northeast! Amazing
Perfect.
IS PERFECT!!!
No problems, everything comes in good condition.
THE PRODUCT HAS ARRIVED WITHIN THE DATE ESTIMATED, INDEED EVEN IN ADVANCE. THE PRODUCT ALSO HAS A QUALITY EXCELLENT AND IT ARRIVED IN PERFECT CONDITION. FINALLY, THANKS TO THE PARCEL TRACKING, HAVE BEEN INFORMED A DUTY OF DISPLACEMENTS EFFECTED. BOARD REALLY.
Very good… Like too and the delivery time here Pro Brasil was super fast # Happy
Very good
Very good! I like it) packed well. Thank you)
the figure is perfect, have nothing to complain about.
Product spectacular! Very well made!! Are Congratulations!!
Doll high quality and simply beautiful.
Today i finally got it❤The parcel would come faster, but it was in the sorting center of china about 11 days. In total, the goods went somewhere for a month. As for the figure itself, it's just beautiful! Although it is not the original, but very well detailed and neatly painted. The size is about 19 centimeters. I ordered without a box, but the figure was still securely packed in a plastic box, which was protected by several layers of air-bubble film fixed with tape (i hardly opened it, seriously: d). Also, the set has additional details, such as sword and 2 faces. Of the minuses, it can be noted that the second leg is not inserted into the stand, but despite this figure is stable on it. And on the back of sasuke there is no coat of arms of the uchiha clan. Well, come on, all these shortcomings can be ignored, they still do not spoil the overall impression of the product. I order from this store for the second time and the purchase is very satisfied❤
nice
Good quality.
Perfect, only took to arrive, sharingam great very well detailed but tree base and a little loose!
The quality is excellent, it came all well packed in a box
the base to it is absolutely huge
very good
Great product
Very nice product
The daughter is delighted, a figure of good quality, large enough and beautiful. Was securely packed in a giant air bag. I recommend.
Good product 10/10
Everything is perfect! A lot bigger than I thought. No chipped colors and designs are just like the cartoon
great product
Exactly the same as pictured...Awesome!!!
Lindooooo found perfect, great quality
Nice! Fast & safe shipping!
Excellent quality! No complaints here, and fast shipping, got here in no more than 3 weeks! Definitely worth the money
Nice object with great price. My son love this naruto staff
amazing!!! Fast Shipping.
great!