SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is good, the material is quality, the buttons are burned well. The only thing, it's really big, you can not put it in your pocket. But in general good impressions;)
I love her!
Justo como en la foto
Exactly like picture, came quickly, I love it.
Se tardo mucho en llegar pero el vendedor me extendió el seguro para comprador muy amablemente, exacto como la foto muy bonita!
thanks, I've got an order. I recommend the store.
È enorme
Большой, телефон нормально в нем себя чувствует
Parfait !!
Bom
Amazing guys!!!!!!
Took 2 months to finally arrive.
Exactly as described!! The 8+ case is huge though!!
perfect
Very cute!! High quality!! Excellent store!!!
Llegó en 11 días! De los pedidos más rápidos que he hecho en AliExpress. Es igual a la foto, queda muy bonita aunque es grande pero los que tenemos Plus ya sabemos las consecuencias jeje. Un contra es que huele bastante, espero que se vaya con los días. Lo demás todo perfecto :)
Es tal cual muy rápido exageradamente rapido antes de tiempo
I got today and I love it so much!! It looks just like in the picture. I’d say it took a month to get here but it was worth the wait haha
It has arrived finally. Looking fine even tho it smells a bit -.-“ love itt <3
Hermoso, idéntico a la foto.
Товаром довольна , но немного опоздал по срокам . С продавцом общались , он успокоил , что товар скоро придёт . Да скоро пришёл !!!
I love it!!!
Отличное качество, на 8+ кажется огромным, но крут)))
Bellissima, la adoro!!!
excelente case!
Es preciosaa super rapido en llegar 8 dias
Similar as in picture. Fast delivery within estimated time given by store. Just a little dirt line on cover which is hard to remove. Silicone smell so bad. By the way highly recommended easy to use..
Produit conforme à la description, belle qualité, m’a paraît très résistant. Pour les fans de Totoro: foncez !
Great case! I ordered the one for iPhone X and it’s fitting perfectly!
El case esta bien hecho, bien detallado, todo perfecto
Качество отличное :3
отличный чехол. хорошо встал на 5s, все кнопочки работают через чехол.