SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Amazing! It fits perfectly. Make sure you pay attention to the size chart before you buy or you could choose the wrong size by accident.
Great quality and fit. Overall still a great set!
Fits like a glove. Naturally I have ordered it one size bigger, because it yes „ Asian Size Specifications “are.
The cosplay fits very well and it's so elastic. I love it!
Great product
material is very soft
Fits perfectly! The fabric that’s used is really nice and comfortable and the pants even have pockets!!
Great product, very good quality and beautiful, but the measures that we got a little large.
Arrived quickly. Dresses very small but it is elastic.
Received quickly. Nice material. Beautiful finishes. The pants have pockets: That's fine. Thank you
It fits perfectly. It was a day late for the purpose of the order. But its ok.
perfect fit for me as deku!!
i bought the correct size lol... this time it fits PERFECTLY!! i gave the other one to my friend, and now we can cosplay together! thank u so much! for reference for anyone else, i bought the mens xl and im 5’5” and weigh 170+ lbs(i havent checked recently, but my weight stays around that range) pear-shaped body, meaning im heavier in the thighs. this is such a perfect fit and the cloth is super comfy, just like before. thanks so much again!
fits well and super comfy!
I absolutely love this gym uniform! I bought a female XXL because I have a 42 in. bust and it fits me perfectly! My only downside is that it took over a month to receive (I ordered November 1st and got it December 6th) but I was in no rush so I'm happy to overlook this and give it 5 stars! The material is very nice and comfy, and the pants have pockets; what more could you ask for?!
The parcel came in a month. The jacket is perfect, but the pants are small, it's disappointing. The fabric is pleasant, the seams seem to be neat.
It was stretchy and comfortable It’s a great product.
uniform is super comfortable! i have a rather big bust for my size but the shirt fit beautifully and i'm seriously gonna start wearing the pants around my house since they're so nice lolol. thank you so much for an amazing product!
The first time I've ever bought a uniform and didn't have to alter it. Sizes listed are accurate. Male and female uniforms are made with the same materials and trims.
Material very good, arrived within preset times and store very helpful! Highly Recommended
Suit good quality!! Super beautiful and comfortable!!!
Fits great, looks amazing. The fabric is nice and soft and slightly stretchy. The pants have pockets as-well which is always a bonus.
It was perfect. It suits me as well and I love it!!! and It arrived very fastly.
very soft and nice, CARVING perfect quizas the malo are red TAPES las But no Is flat single shoes the adore
It was thick and high quality fabric I loved it, very comfortable as well
Fast delivery, outfit is really soft and warm, and I’m in love with the quality
it was super fast delivery, cosplay is great, trousers have pockets, store is answering asap and I've got my suit just like I wanted it to arrive.
The quality is excellent and it fits perfectly! I am super happy with it and the deliever was quick. The store was very responsive as well. I'll be ordering from them again in the future! Thank you!