SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it has arrived in perfect conditions.
great
very cool notebook , great gift for a person who like naruto. book cover is more brown than orange.
Beautiful art inside, worth your money, for lovers to keep a diary the most it.
Product equals reference images, arrived in 17 days in chile
Oh, i 've wanted this book for so long!! Finally ordered she came pretty quickly. Ordered 11.11, took from the post office 04.12. Kemerovo region. If you love naruto, then order, you will not regret it! I'm not a child, but still delighted with her))) the husband laughs at me, well, and okay)) well, if you just dig, then you can say, that i have doubts about the strength of the glue, and some pictures are repeated, but this is generally nonsense. For fans of naruto straight super!))) i recommend!
Very high quality printing, i recommend
I love it.
The book is excellent, came for 2 weeks, thank you very much ^-^
Efsane
Thank You for this wonderful notes: 3 items come in 25 days to Усолья-Siberian! Parcel tracking, well packed.
Very fast shipping,I love this*-*
I am delighted, I have bought for give you envy my brother
то что ребёнок хотел
Товар соответствует описанию, пришел за 3 недели, качество хорошее, как подарок сгодится.
una muy excelente calidad un súper libro lo único malo que tardó mucho en llegar pero la comunic2ación con el vendedor también fue muy buena, me encanta el libro
Excellent
Very nice pocket book. Amazing fast shipping and delivery. Thanks a lot.
Muy buen producto
Super. Nickel les photos et illustrations.
Товар не пришел,но продавец честный и вернул деньги)
Качество отличное :3 заказывала второй раз, теперь для парня)
The best gift. I recomend this! Wery nice :D
спасибо все ок
Excellent quality!
I love it! :D
Пришло очень быстро, качество печати на высоте, спасибо!!
bellissimo
Very happy with my purchase.
Всё круто
perfetto!!!!! stupendo
My son loved it!
Très belles images le livre est arrivé en avance
Товар пришёл чуть-чуть помятый, но это не беда. Листочки очень качественные
Все отлично
Everything amazing
Я в восторге!
очень быстрая доставка. все супер
aes exactamente igual aunque el naranja es un poco mas apagado y puedes ver un poco las lineas de impresión por fuera, por lo demas y el interior perfecto.
It was good, came a bit bent but I’ll live
Se ve genial, pero si pueden hacerlo un poco mas grande, seria mejor. son pequeñas.
Perfect!! I love it!! You must have it too... :-)
Color isn't as bright as it is in the anime . it's a bit dull in real life. other than that , its pretty cool !! Great buy, and fast shipping !
пришло вовремя, очень классный блокнот,я в восторге)
Yeğenime aldım çok güzel kaliteli kağıttan yapılmış baskıları resimleri güzel tavsiye ederim
прикольный банкнот, только он очень маленький.
Все как заявлено . Просто прелесть ^^
Muy buena calidad
ни но к
спасибо. ишло долго, но я даволен