SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are well made, it did not come very quickly, it corresponds to the description.❤❤❤❤
Bonito…
Just super he is exactly what I wanted❤❤❤Thank you very much we will still order. It's like metal. Quality is excellent
I take the keychain for the second time. The first served me about 1 year and 5 months. Wore on the keys, broke the chain and the badge itself was lost. I ordered again from the same producer. The order is satisfied.
It's been a long time. Corresponds to the description
Three good
Perfect!!!! love it
I arrive long before expected thank you
thank you for the nice service and the fast shipment
Excellent service and attention. Recommendable
Nice Product
Very beautiful :) Thanks a lot.
love it! thank you!!!
Came late but came! Saler Did extend date.
bello
Keychain like, carefully made. One side colored (red), the other is not. The metal is quite strong feelings. Thanks to a special, will help you.
All good, but very long keychain gets to me!
Funny thing
Fine finishing. OK
Suuuper! Very happy that it is quickly come! The quality is very good))))
Perfect quality 10/10
Perfect
gold product fast shipping, thanks a lot
Product ok, but the parcel went to me very long.
Beautiful
Keychain high quality. Seller friendly. But Shipping is very long. Was six weeks.
The best quality хуня had seen)))
The keychain looks great and reliable. Put it in the mailbox. Thanks to the store for the good goods.
Good material and enough weight
Good thing;)
Everything exactly as described, i want to take as a gift, 10/10 for shipping…
Very good item
Quickly came to Ukraine Curve Horn Днепропетровская region ordered 27.09. Received 17. 10. The store sent immediately
Excellent keychain!
Very клевоя happy
Same as the logo. thanks!
excellentproduct
It is the same as in the image
Fits the description
Thank you very much!
I Have done several orders of this one keychain and always have become perfect, very fast shipping.
Excellent keychain, high quality. Seller Also a wonderful, when the parcel was delayed in transit once said, adding days to receive the parcel.
good
perfect
very beautiful, recommended.
Nicely Made, perfect keychain
love it
nice item fast shipping)
Is very beautiful. no Is super slim and Is pretty. this Is second you buy and the first even you like. highly recommended.
all super, to store thank you