SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice jacket and good quality. Very well cut
Love the fabric! fast delivery
excellent
Good product she loved...
The jackets are beautiful and very similar to description. Unfortunately, each one came with a broken button. But, it is not a difficult fix. Overall, all ok!
All right though it was a little big since it was for an 8 year old.
Very good product stretches well comfortable sitting is pleasant when wearing cloth brand
Good quality, a little broken button came in, i imagined that by neglecting the parcel shops.
Beautiful as in the description to spain reached me in 15 days
Delighted with the purchase took two weeks to arrive
great
Make sure you order 1 size bigger than you normally would because it was a little small for me
As the picture, good material is super fast, arrived in 12 days;)
I loved the design and the finished of it. the fabric is good and very warm here in Brazil we call it moletom flanelado. The jacket fits really well but the sleeve isn't as long as I was imagining. obs.: about the sleeve size - When I measured it I didn't know if I was measuring it right. I think it is a little short than I was thinking that would be. one important thing that I think that we should be informed is were we should start to measuring the sleeve and the position of the arm. it would be really helpful
It’s perfect my fav jacket by far
Thanks
pretty good look! , 2x is more like a larger
The item is unique but for the money you pay the quality could have been better.
Good and comfortable...
Very good exelent purchase product
Item in accordance with the description. The size is good.
Good value for money
Looks like the picture but if you are ordering this you should go a few sizes up
very fast delivery. goods match the description.
It came very quickly. Great store.
coincide con la talla suave al tacto y de buena calidad recomendable
Bien reçu Belle veste
exatcly good as pictures on AliExpress, pay attention to size. 180x 78 Is ptefect XL. thanks
send very fast, timely arrival!
Goods of good quality.
good
Very nice top
Recommend this shop. Thank You Very Much!
belle
Beautiful and of quality!
Fits perfectly, the quality is good. very satisfied.
Excellent quality, 5 +
I wanna suggest to my friends. Hope good business. Thank you!
i loved it just as i expected
Excellent!! Very flattering!
Perfect fit! and awesome designs!
Excellent, received!
Quality product. good pricing
se vc usa um tamanho, tem q pedir um tamanho maior. acertei o tamanho me baseando nos comentários de compradores. 1.80m 76kg a xl deu o tamanho certinho. um pouco menor já não servia.
Good product, good quality, fast shipping. Excellent store!
A honest store!
All it’s ok ;)
Very fast delivery!! :D
very nice but it runs small. XL is more like a M
perfecto