SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fit perfectly!
Fit perfectly!
Excellent material fast delivery... super comfortable the number that was asked really came very grateful professionalism!
Is perfect!! Sorry not serve me but I loved it anyway, now you know the size'll buy the right. Only took a while to get But worth it! Number 37 this ad is for someone using the shoe number 34 or 35 here in Brazil
The shoes are floppy, too big for my leg, but that can be fixed. Also they smell really nasty. Otherwise they are good. Normally got 40.5 in EU and 42 fits perfectly exept for the leg part.
Looks great better quality than some my friends bought, very thick soles. Only thing is they slide off when I walk (I ordered biggest size so length was perfect) I would maybe request the store make the ankle zipper a little tighter if you have skinny ankles im sure they would. They were very responsive with me! Im happy!
Thank you :)
bigger than I thought it would have been
good quality
Goods arrived in less than two weeks and was same as shown in the description picture. Size conversion was pleasingly good.
Muito feliz com o pedido igual ao da imagem
норм тапки, маломерки, хорошо что заказал больше, неудобные, но быть шиноби не так уж легко хDDD
На размера к можно было бы побольше, но не критично. А так очень классные боты!
Same as the picture but take a bigger size,size 44 look like 43,5, delivery fast.
produto de boa qualidade. pano um pouco largo
Товар шел около месяца на Дальний Восток, спасибо DPD, мать их за ногу. Товар более-менее точный, имеет запах, но надеюсь выветрится
Обувь очень понравилась. Товар шел чуть меньше двух недель. Размер практически совпал, но продавец писал про погрешность.
Tamanho certinho e muito bonito só é meio difícil andar, pois a cada passo o pano que cobre o sapato escorrega e você tem que ficar subindo, mas isso é de boa
Удобная, легкая обувь. Товар пришел довольно быстро, я довольна заказом.)
Is ok, i have asked the wrong size
chegou em casa bem depois do prazo. Mas chegou e gostei do produto. grato
pedi o tamanho errado mas foi erro meu, o produto é perfeito.
They are perfect.. I have big feet and they fit wonderful
Produto de boa qualidade recomendo, chegou no Brasil bem rápido apesar de os correios demorarem pra entregar
товар пришел довольно быстро с момента отправки. сегодня забрала сандалии) они полностью совпадают с описанием. единственное чем я не очень была довольна что продавец тянул с отправкой товара целую неделю. теперь я полностью готова к косплей конкурсу.
vendedor honesto não chegou mas fui reembolsado
perfect and very confortable !
good