We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered the size medium and it fit my son perfectly. He usually wears a men's small or medium shirt and this fit him with plenty of room to spare. I was really impressed with the red patches on the robe. initially when I ordered the costume I thought that the red decorations were iron on but they were actually embroidered red patches and the robe is fully lined with red material This is a great quality costume or as my son indicated it is more of a Cos-Play costume since the quality is excellent.
very good quality, comfy and overall great buy
Buena calidad, llegó en 30 días
excellent Costume, Im excited to wear this one plus free headband! thank you
Good size and fit for me
Very fast. very qty. good good.
товар чудовий . рекомендую
Из плаща вылазит много ниток
All perfect. Thank you.
Muy contento con la compra, el envio me llegó antes de lo estipulado, y el traje es tal como sale en la foto. Recomiendo a este vendedor que en todo momento fue muy comunicativo ante cualquier duda antes de la compra
Отлично! Сын доволен
Simply the best!
Все как на фото, плащ классный, спасибо продавцу!
Отлично, но очень много торчащих ниток
received as described. well made and fit nicely. keep it up!
perfect for my 10 y/o
Seems good, still small fitting at the arms but I guess I just need to lose weight lol, but the stitching is good the length is great
Все вовремя, качество соответствует, продавца рекомендую!
каеф вообще!!! пришел за 20 дней!!! и работа была качественной
I didn't expect much when I ordered the product due to the low price, but I got surprised when it arrived. It looks just as in the photo, the material is very thin and the zipper works without any problems. There are some red strands hanging down but you won't die through cutting them off. It looks good and hell that price is amazing. The costume came in safe packaging and the delivery worked out very fast, the contact with the store was easy and possible at any time. A+
MUTO BOA, CHEGOU RAPIDAUM NEGADA
Полученным товаром доволен. Недочеты по пошиву есть, но терпимые. За свою стоимость вполне неплохой продукт. Большое спасибо.
один из лучших в своей цене(потому как заказывал у 3 разных продавцов) однако все равно есть небольшой брак - нитки торчат и материал внутри прошит ужасно, но нас же интересует то что снаружи, так что обрезаем нитки и все нормуль))