SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Entrega muy rápida, ha tardado menos de dos semanas en llegar. La calidad es excelente. Estoy muy satisfecho.
SENSACIONAL!!!! é muito lindo e o material é excelente, superou minhas expectativas
Produto chegou rápido, muito satisfeito com o produto, aprovado e recomendado!.
A mi amiga le encanto, el producto tal cual como el de la descripción
Veio em perfeitas condições e antes do prazo. muito bom, recomendo.
Фигурка хороша, приехала быстро
Easy to put together. Good quality for the price.
produto ótimo, entrega rápida vendedor atencioso
otimo adorei!!! primeiro de muitos que comprarei, bem embalado, e entrega antes do prazo, muito satisfeito!!!! recomendadi
Es como dice la descripción , muy hermoso y llegó en buen estado,brillante y limpio.Me encantó. volveré a pedir otro .
ótimo produto, só achei ele um pouco virado pra baixo demais
Быстрая доставка(заказала 18.04, получила 07.05), мягкая упаковка.Сын очень доволен. Продавца рекомендую.
Very satisfied. The quality is very good, doesn't seem like a cheap product. You don't really see the face too well since the figure is crouching, but it's amazing. Arrived in 1 month to Israel.
super satisfeito¡!!!!!!!!!!
top
estou satisfeita com o produto as cores não são idênticas mas mesmo assim achei perfeito. pra quem é fã compensa
tres bonne qualité
Фигурка хорошая, качественная, сыну очень понравилась. Пришла быстро, продавец молодец. заказывала 17.03, получила 28.03. С-Петербург
For your money a good figure
Заказ пришел довольно быстро. Но сама фигурка держится слабо и нога у персонажа с трудом стоит на подставке. Так же когда я открыла посылку у фигурки отламалась часть от синего оружия (если это можно назвать оружием) ,но для меня это не критично ,т.к то что она отламилась совсем не видно.
Todo a la perfección, llegó antes de tiempo. Muy contento.
Good product. Fast transport.
Arrived faster than expected
O produto é ótimo, demorou mais de um mês para chegar, mas veio bem embrulhado e sem danos.
Muy rapido y bien empaquetado
Это шикарно, я очень довольна, все прорисовано очень хорошо, хоть и шло долговато, но это не занижает его шикарности Спасибо! Продавца рекомендую!
Tarde pero, llego muy bien estoy muy satisfecho con el vendedor recomendado
Excellent item, came fast enough, in 19 days, without defects, many thanks to the store
Очень понравилась фигурка! Качество хорошее, все детали пришли целыми и невредимыми, всё хорошо крепится. Сначала думала, что фигурка будет падать из-за наклонного положения, но нет, она крепко держится! Всё было надёжно упаковано и товар пришёл довольно быстро. Рекомендую.
I loved it. Arrived a week earlier thank you
Excellent figure. Recommended.
A good product.
He arrived safely, well wrapped, without details
it came well packed and all pieces are in good shape. really loving this figure. Recommend!
Very quickly came, did not even expect!
Figurine good made quality for your money
The goods came without defects. Material and painting for such a price are ideal. Delivery to voronezh blast-3 weeks.
It came very quickly. Quality 11 out of 10. everyone is happy, thank you very much)
Really nice!
Good description
quizás sea mas inclinado el personaje de lo que parece la foto y la pieza de soporte para la pierna doblada es un poco pequeña y no se apoye del todo bien dicha pierna, por lo demás esta muy bien, buen trabajo de pintura, buen precio para la calidad de la figura.
ürün gerçektende çok güzel beğendim
Фигурка сама по себе хорошая, однако подставка была сломана. Виновата почта или же продавец, я не знаю.
Товар полностью соответствует описанию, своевременная доставка. Отличное качество.Рекомендую!
excelente producto
Muito bem feito, ótimo custo beneficio!
Looks good
highly satisfied with the product..detail and texture are very good at this price range..
Looks great! arrived very quickly!
Хорошая фигурка, качество хорошее, тем более за свои деньги. Пластик мягкий. Упаковано качественно.