SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as the ad, worked well,
Excellent figures thank you very much
Excellent
It appears in good condition, almost perfect face painting. It took almost 3 weeks to arrive.
Great figure the base came a bit broken but nothing a little bit of super glue can’t fix. Overall great new figure
Absolutely wonderful product! I ordered it about two or three weeks ago and it just arrived (which is honestly to be expected from Chinese businesses during the New Year season) and I’m relieved that my purchase was a good one! Thank you!
Very good quality the figure and very fast shipping
I liked how the item was packaged. It was shipped fast and arrived within a month. Thank you!
I ordered minato. Everything came very quickly, the track was tracked, the packaging is perfect, the figure is absolutely whole and made well. Bought for a gift for her husband, paid more to come in a box. I thought that the figure would be inside the box, and this will serve as additional protection, but the box was wrapped next to the figure)) if you are not for a gift, then safely order without a box.
Perfect, recommend to everyone
Arrived before long recommend!
The goods came in 2 weeks to domodedovo, packed perfectly, i advise the producer
Like very very fast arrived within 40 days
A good product.
More like Q in photos, recommend
quality was mint. it arrived on time. just need to glue it so stand but the rest is perfect.
Product arrived in less than 15 days, good quality for the price paid.
Get with the foot torn, anything that does not solve the superglue But clear not is pleasant.
Incredible fast shipping. HANDS DOWN one of the best figures!!!!!!
Ok
o boneco veio com pequenos defeitos mas tudo bem
To save on packaging I guess. They send the box all folded up in the bottom on a box, mine came destroyed, but the item is very cool worth the money
A little bend on the head which makes the action figure low so have to keep it high up in a shelf to make it full visible. However, shipping and delivery was quick. Product came intact as well. Thank you!
esta muy bien, la caja aplastada evita el maltrato solo el boton o cuerda roja que sujeta la capa en el cuello se despega muy facil, es muy pequeño para el cuerpo. llego por epacket en 16 días, muy rapido!
veio com uma pesa solta,mas talvez foi por causa dos correios,mas tirando isso foi ótimo pelo preço! <3
En perfectas condiciones. Muy buen acabado.
Goede kwaliteit voor weinig top!
excelente o produto, muito parecido com o da imagem, gostei muito e indico a qualquer um
Very Nice Product Thank You
O produto pessoalmente é muito melhor do que na foto!!!
Produto de ótima qualidade, ótimo preço e chegou em 15 dias.
ok
ok
ótimo produto, chegou em menos de 3 semanas.
excelente produto, recomendo!
Vendedor rápido e entrega também. Produto está de acordo com a descrição, muito lindo, bem detalhado, boa qualidade. Recomendo a compra! Vale o preço.
This piece os too little to the body. It arrived unglued.
Muito bom produto, bem detalhado, envio super rápido
Todo bien, envio rápido. All good, fast shipping.