SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, despite a detail or another being in the wrong color, nothing hinders a good collection!! Recommend to anyone, the slow delivery (due to post) really worth!
Arrived fast, all perfect
I highly recommend you take it with you
I'm delighted! I needed a figurine urgently, until the end of march. I wrote about it in the supplement, and the store sent the goods in two days, that is, the fourth of march. I got it on march 23. I bought it without a box, the figure was carefully packed in a protective film. All the details are whole, painted perfectly, nowhere is damage. All the details are inserted, you only need to understand how))) Order do not be afraid, all ok thank you very much to the seller
I ordered three dolls at once, although i had no such thing before. What to say, the store sent the order very quickly, packed everything was fine. The boxes were separate, but it's not scary. There is a small gray dot on yuri's face, but these are trifles. Thanks to the seller for the quality work. :) P. sy. I did not open the figures, but put them in the box on the shelf, so i can not say anything about the ease/complexity of the assembly.
Sex!!!!!! All the details are included!
DELIVERED IN 17 DAYS BRAZIL (SP), ALL OK MY SON ODOROU .....
Excellent product! Thank you!
Ordered 1.12, came 27.12. And this is on holidays! I did not think that i would make it to ng. But he came and i'm sooooo happy! I'm not a toy specialist, but in my opinion it's done very well. Yes, there are small shortcomings, but overall super cute: 3
Purchase is completely satisfied. The figure came quickly, without visible defects.
He has arrived quickly and in good condition. Comes super protected, it's a wonderful thing, great quality and amazing details. I give 5 stars because they can't get any more.
Very like: 3
asewome for a gift, very well packed
Figure Kakashi's very nice as a gift ago missing increase the quality of the details of there quality of Agreement your price
only the box was opened and folded weirdly. it was probably the courier service who did that. product was good.
As described
Arrived very quickly (in a week after the order). Quality is good, but there are drawbacks. Head figures very heavy, which prevents the normal setting in different poses. Some parts is very bad, attached to the body, and some even barely to parsing. IN general, I am satisfied with the order
cool ;)
фигурка хорошая. очень долго шла в Санкт-Петербург. некоторые детали не очень хорошо держатся и сходятся, но это не очень страшно.
It’s really cute but hard to put some of the pieces together. Also dint come with a manual which would’ve been useful. And one of itachis faces was very dirty but I haven’t tried to clean it yet so hopefully it’s not permanent.
Все отлично, сын доволен. Заказ пришёл в Ростов за 10 дней. Продавца рекомендую.
Все отлично, все целое и держится. Доехал быстро. Все супер. Рекомендую как Какаши, так и Итачи
gostei muito do produto, é lindo e estiloso... o problema e só o correios do Brasil, fora isso, eu recomendo.
Top
I got exactly what I was hoping to get. Very fast delivery, I will buy here again in the future.
I got it a week ago! I love it. It was perfectly packaged! Thank you
exelente calidad :3 me gusto mucho! bien detallado n.n solo la caja venia pegable pero todo llego igual que en las imagenes recomendado :D
фигурка шикарная но пришла с помятой коробкой
muito daora esse kakashi, curti demais
cool
Рекомендую!!!
Качество достойное, набор разнообразный. При доставке сильно мнется (что в прочем ожидалось). А так, отправка быстрая, доставка быстрая, все хорошо
хорошая фигурка
just as the Item was described. Very fast shipping and in amazing condition.
Super contenta. La figura tiene una calidad buenísima. Ningún fallo en la pintura y las piezas encajan a la perfección. No he tenido ningún problema al encajar las piezas ( que eso es muy importante) Realmente un trabajo increible. el único fallo que le pondría es que la caja venía plegada
Item was just as described- perfect!
ok
Заказ шел долго. Качество понравилось. Заказывали еще и коробку. Коробка была сложена отдельно от конструктора, так что не сильно помялась. Все детальки целые, все на месте.
Посылка пришла в довольно странном виде)) Коробка была в собранном виде отдельно от товара, а товар обмотан в пупырчатую упаковку. Ну и, конечно же, все было помято (скорее всего наша почта виновата). Очень жаль дарить фигурку в таком помятом виде.
Спасибо!
good !
Todo ok, envio rapido, la figura es igual que se muestra en las fotos. Muchas gracias. Un saludo.
Fast delivery and good quality .. Thanks store
Great store very happy thank you
Super cool!