SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Anime Shop Online ❤️ (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naruto.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast pack well (but all we were rolled) apart from its nothing serious I put them flat something on it and they are perfect now
Very fast pack well (but all we were rolled) apart from its nothing serious I put them flat something on it and they are perfect now
Very happy with the order, arrived much earlier than expected, well protected (foam) and the material is good. 100% recommended.
Very happy with the order, arrived much earlier than expected, well protected (foam) and the material is good. 100% recommended.
It came all right, well packed and good quality. Not the typical cardboard paper, it's rather hard plastic-like
It came all right, well packed and good quality. Not the typical cardboard paper, it's rather hard plastic-like
Excellent!!! I recommend the product and the store
Great quality, well packed, worth
Great quality, well packed, worth
GOOD
GOOD
Good quality and color! I recommend!
Good quality and color! I recommend!
Very very satisfied! Ordered on 28 08 received on 07 09 before the date in the north east of France, posters of good quality and faithful, I recommend!
Very very satisfied! Ordered on 28 08 received on 07 09 before the date in the north east of France, posters of good quality and faithful, I recommend!
I hesitated a long time before buying and honestly you can go there with your eyes closed! They are of very good quality I am very happy!
I hesitated a long time before buying and honestly you can go there with your eyes closed! They are of very good quality I am very happy!
Unfortunately the posters arrived crumpled, but I know it wasn't the store's fault. If it changes the type of protective material for shipping it may be correct. Fast shipping, fast arrival and quality printed material.
Unfortunately the posters arrived crumpled, but I know it wasn't the store's fault. If it changes the type of protective material for shipping it may be correct. Fast shipping, fast arrival and quality printed material.
Excellent quality
Excellent quality
I got here earlier than i remembered i wasn't home so i picked it up at the post office. i don't care. Great quality and color and everything in perfect condition
I got here earlier than i remembered i wasn't home so i picked it up at the post office. i don't care. Great quality and color and everything in perfect condition
Excellent! Advice the product being good quality (for what cost) are plastificati
Excellent! Advice the product being good quality (for what cost) are plastificati
All perfect, i arrive early and very well wrapped, the material is very good, happy with the purchase
All perfect, i arrive early and very well wrapped, the material is very good, happy with the purchase
Month and a half to get to mexico. Good print quality. I am satisfied with the product.
Month and a half to get to mexico. Good print quality. I am satisfied with the product.
Thank you very much good quality and exactlly like its described *_&
Thank you very much good quality and exactlly like its described *_&
Perfect, good packing and fast delivery
A little big but very good quality
Super !
Perfect! Superb quality!
I kiff well packaged
Nothing to report, very well protect, the corners are intact!
To buy eyes closed, extraordinary quality! 5 Star
All right, good product!
Very good
They are made of high quality paper and design is clear. The shipping was pretty fast and the packaging was very reliable! I highly recommend this store!
Everything was perfect. package was very nice. and the posters are amazing . thanks a lot . iam very happy .
excellent quality very satisfied possibly buy more Thank you very much to the store
I love them very nice they arrived in 20 days in honduras
fast shipping and good quality recommend
I loved it! I was looking forward to jejej coming home. I recommend them to you, they are the updated posters and they come exactly as in the description, i asked for the big size, perfect!
Shipped fast. Very nice quality too. Only issue was the way they were packed they were folded on one corner so they aren't so perfect now.
Perfect posters , nice store
They are good quality and super fast shipping
very good quality, love them